Refund policy

Cancellation Policy

Consumer information pursuant to § 312g in conjunction with § 355 BGB

Right of Cancellation

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of cancellation, you must inform us

Andreas Fischer
Kaiser-Joseph-Str. 254
79098 Freiburg
Germany
Phone: +49 7642 6878818
E-Mail: info@redped.de

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached sample cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us at the following address:

Andreas Fischer
Postnummer 942837682
Packstation 114
79346 Endingen
Germany

The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it, or use our convenient online form.)